High End Customer Service Award Is Awarded To Leading Inmate Provider

There are thousands of people that love being a part of the interactive Securus Technologies network because they go above and beyond to ensure customer service satisfaction. You never have to worry about dropped calls and missing out on receiving a call from a love one in a correctional facility. Stay focused on spending less and talking more with your family members in a correctional facility. Securus Technologies has a leading network that caters to inmates and their family members. In fact, they’re chosen 10 to 1, over competitor companies like Global Tel-Link. They employee over 12,000+ IT professionals in the field of telecommunications securities and customer service.

 

Why Chose Securus Technologies?

 

Customers demanded a leading network with a high level of customer service and Securus Technologies listened. They were recently awarded the Stevie Award for a high level of customer service excellence and continues to impress their customers by addressing their questions and concerns in a professional manner. They have also partnered with other network providers to provide leading services and features that help them expand their network to a global network. People around the world in a correctional facility will stay connected through Securus.

 

Securus Technologies Features:

 

Video Visitation

 

Video visitation is a a high definition video that allows their customers to talk face-to-face over an interactive network. You have complete control over the video and the sound with a few clicks of an on-screen.

 

Inmate Voicemail

 

You can leave a message for your love ones through their commissary account. They can receive a personalized account that will allow them to receive and retrieve messages at any time. This feature will cost them a one time fee that can be paid through commissary.

 

You’re invited to become a valuable Securus Technologies customer by visiting their interactive website.

 

My Personal thanks to Securus Technologies – Christmas Video Visit

This is my experience and thanks to Securus Technologies Christmas Video Visit. My friend and I grew up together. Went to the same High School. We even graduated school together. When we both got married and had children, our bond grew stronger. Although we weren’t related, our children felt that they were. We had sons approximately one year apart. They were very close just like their moms. And when they got in trouble with the law, they were together. It was terrible for both of us moms to say the least. They both had to do time in prison for the bad choices they made. Everyone that is a part of both families has suffered because of those decisions they made. We have truly had to make the best of a very terrible situation.

 

Since they have been in jail, they have become smarter, even wiser. They see the choices that will affect their future every day. They have become stronger to say no to the wrong opportunities and yes the helpful ones. That is where the blessing of Securus Technologies Christmas Video Visit comes in. We are able to visit with them, all of us through the video. We did the paperwork to get us accepted and the visits were similar to a personal visit to the jail. Because of Securus Technologies Christmas Video Visit, our sons can see the impact they have had on both families. And we can see the growth and maturity they have both grown into. Through the Securus Technologies Christmas Video Visit, our elderly family members can see and talk even more sense to them both. And they have become model prisoners.They don’t have long to go before they are released. They were blessed with very light sentencing. Because of our visits with the video calls, our entire families are able to have helpful input in the anticipation of their return to us. We are able to make plans for both of their futures during conversations because of the Securus Technologies Christmas Video Visit. It really takes the sting out of the fact that they are so far away and untouchable. We realize the precious gift of life even more now. And thanks to the Securus Technologies Christmas Video Visit, every visit is a Christmas celebration. Thank you so much.

 

Securus Technologies Implements Another Digital Tool To Help Inmates With Forms And Grievances

Dallas -based Securus Technologies has added another tool to their arsenal of tools that helps inmates deal with life behind bars. Most correctional facilities use paper forms for inmate requests. Correction officers spend a lot of time filling out those forms and then processing them. Securus has developed an application that eliminates the need for paper forms. The app creates any type of form in minutes, and they can be changed in minutes if necessary. Inmates have access to the forms so they can see the status of the forms. The app is part of the “Connect Us” program introduced by Securus Technologies.

View: https://www.linkedin.com/company/securus-technologies

The Securus inmate telephone system is another simple tool that was developed to make staying in touch with family easier. Securus gives the inmate a local number to call, and that number is the contact number that automatically connects to a home, cell, or work number. But Securus didn’t stop there. The company has also added video visitation to make prison visits more personal. With video visitation, families can talk and see inmates just like they would if they were using FaceTime on a cell phone. Video visitation eliminates the traveling, waiting, and the frustration of talking to an inmate through a thick glass window.

Securus serves more than 3,450 correctional facilities and law enforcement compounds. Securus offers its services to more than 1,200,000 inmates in the United States. The technology developed by Securus helps inmates and their families have a connection that wasn’t available 20 years ago. Securus also supplies inmate self-service technology, incident management, and emergency response technology as well as biometric analysis and information management.

There are several companies that try to do what Securus Technologies does for inmates and their families, but none of them do it as efficiently and as cost effectively as Securus.